FAQ

1. Is the EMS Foot Massager safe to use?

Yes, the EMS technology it uses is widely considered safe for most people and has been used in physical therapy for years. However, we recommend consulting with your doctor before use if you are pregnant, have a pacemaker, or have a history of deep vein thrombosis (DVT).

2. Does it hurt and how often should I use it?

Not at all. The sensation is a pleasant tingling or a series of gentle muscle pulses, not a painful shock. With multiple intensity levels, you are in complete control. For best results, we recommend a single 15-minute session per day.

3. How long will it take to receive my order?

All orders are shipped from our US warehouse. Our standard timeline is 1-3 business days for processing and 2-8 business days for shipping.

4. How can I track my order?

Once your order ships, you will receive a Shipping Confirmation email containing your tracking number. You can use this number on our TrackYourOrder page at any time to see the status of your delivery.

5. What is your return and refund policy?

We offer a 30-Day "No Hassle, No Hoops" Money-Back Guarantee. If you are not satisfied with your product for any reason, please contact our support team. After a quick verification process, we will issue a full refund. There is no need to physically return the item to us.

6. What if my order arrives damaged or is defective?

We stand by the quality of our products. In the unlikely event that your item arrives damaged or is defective, please contact us immediately at support@verralife.store. We will promptly resolve the issue, either by issuing a full refund or sending you a free replacement, based on your preference.

7. Is my payment information secure?

Yes, absolutely. Our store is powered by Shopify, which is a certified Level 1 PCI DSS compliant platform. All payment information is encrypted using secure socket layer technology (SSL), ensuring your details are 100% safe.

8. How can I contact customer support?

Our friendly support team is here to help! You can reach us at any time by sending an email to support@verralife.store. We aim to reply to all inquiries within 12-24 hours.